PLAIN-LANGUAGE POLICY
Refund Policy
Refunds are processed by Dodo Payments, Lemvia’s Merchant of Record. Start with the checkout email and transaction identifier so the request can be matched without collecting sensitive card data.
30-day request window
You may request a full or partial refund within 30 days of a successful Lemvia transaction. Requests after that window may be considered where required by law or where a verified technical problem prevented the purchased product from being delivered.
This policy does not limit cooling-off periods, statutory guarantees, or other mandatory consumer rights that apply in your location.
How to request a refund
Email support@lemvia.app from the address used at checkout. Include the Lemvia product, order or payment identifier from your receipt, purchase date, and a short reason. Never send a full card number, security code, password, API key, or private translation text.
Dodo Payments is the Merchant of Record and processes approved refunds to the original payment method and currency. You can also use the customer portal linked from your receipt.
Cloud Plus cancellation
You can cancel a monthly or yearly Cloud Plus subscription from the Dodo customer portal or the subscription-management action in Lemvia. Cancellation stops the next renewal and normally leaves Cloud Plus active until the end of the paid billing period.
Cancellation alone does not automatically refund the current period. If the latest charge is within the request window, send a refund request separately.
Lifetime Pro refunds
A successful full refund for Lifetime Pro withdraws the associated Pro entitlement. Lemvia remains usable on the Free plan. If activation failed after a successful payment, contact support before purchasing again so we can recover the existing license or refund the duplicate charge.
Character-pack refunds
Unused character packs are eligible within the request window. If credits have already been consumed, a partial refund may be offered where supported and permitted. A successful refund reverses the related credit grant; credits already consumed may reduce a future grant or leave a recoverable usage balance.
Processing and timing
Dodo Payments checks that the payment succeeded, the request is within its refund rules, and the requested amount does not exceed the original payment. After a refund is approved, Dodo sends a refund receipt. Funds typically reach the original payment method within 3–5 business days, although banks and payment methods can take longer.
If a refund is pending or failed, contact support with the refund or payment identifier so the transaction can be traced.
Fraud, disputes, and misuse
We may decline an optional refund where there is evidence of fraud, repeated refund abuse, license sharing, quota evasion, or another material breach, except where law requires a refund. If you do not recognize a charge, contact support promptly so we can identify the order before you open a payment dispute.
Questions
For product delivery, activation, or entitlement questions, contact support@lemvia.app. For payment records and invoices, use the Dodo Payments customer portal available from your receipt. See the Terms of Use for the software and service terms.