THE SHORTEST RELIABLE PATH
Follow the state in order.
Start inside the installed app
Open Plans in Lemvia and choose Lifetime Pro, Cloud Plus monthly, or Cloud Plus yearly.
Finish hosted checkout
Enter payment details on Dodo Payments. Lemvia’s website does not receive the full card number.
Return to Lemvia
The app resumes its pending purchase, verifies the transaction, refreshes the license and quota, and closes the Plans window.
Recover when needed
Use Settings → License → Recover License with the checkout email instead of purchasing the same plan again.
Payment and product entitlement have separate responsibilities
Dodo Payments handles hosted checkout, payment methods, tax, receipts, subscription billing, and approved refunds as Merchant of Record. Lemvia verifies the resulting transaction server-side before granting a license or hosted character balance.
A browser success page confirms the hosted payment result, but the Mac app still needs to refresh its entitlement. The current app remembers a pending purchase and resumes the claim when the user returns. The license page shows the active plan and remaining managed characters.
Recovery uses the receipt email, not a card number
The checkout email is the recovery path when the app was closed, a return link was interrupted, or the app is installed again. Enter that email in License Recovery. Never send a full payment-card number, security code, password, or API key to Lemvia support.
Subscription management and receipts remain available through the Dodo customer portal. Canceling stops the next renewal and normally keeps access through the paid period. A cancellation is not automatically a refund; the Refund Policy explains the request window.
Direct answers
Where does the license come from?
Dodo records the sale and issues payment-side license entitlement data; Lemvia verifies and claims that entitlement so the app can activate the correct plan.
Does a subscription also use a license?
Yes. Cloud Plus is represented by a subscription-linked entitlement that Lemvia rechecks so cancellation, renewal, refund, or dispute can update access.
What if the app still shows Free after payment?
Open Settings → License → Recover License with the receipt email. Contact support before purchasing again if recovery fails.
PRIMARY SOURCES